We are working hard to deliver a better customer experience at Imagenta. We are striving to do things better, and ask for your paitence as we work to deliver a very solid foundation to move forward. The client area we have promised is nearly complete, there is actually a lot more we intend to deliver than we initially planned. This will deliver powerful tools and resources to Imagentas clients to streamline ordering, quoting, invoicing, and production.

In no way do we intend to abandon our clients to communicating with faceless machines or impersonal automated contact. In fact we are looking to improve customer interaction and improve feedback, updates, and delivery of critical communications. Some of the benefits for customers will be

• Delivery and approval of quotes online - no sifting through email to retrieve quotes, no need to print, sign, and fax or email back to approve - it will all be handled online.
• Standard items will be available for instant order - fast-tracking quoting - all prices and options are displayed, order instantly - view item details, add to order, submit and remit payment all in a couple of easy steps, track status of all orders online.
• Custom orders - quoted items are converted to orders on approval of the quote, deposits are automatically calculated and available to pay immediately - essential to ensure delivery of critical deadlines, order status can be reviewed to monitor for required customer interaction or approval.
• Support Tickets - support requests are handled by a fully featured ticketing service that initiates a case for each request, communication history - even if using email, and history for later review.
• Update Details. Customers will be able to update details online and manage renewals for domains and hosting accounts

We also intend to release additional features in the future that will allow for

• Viewing artwork, submitting changes, and approving artwork for production online.
• Video based training and instructions delivered on demand, and interactive tutorials delivered live - with customer interaction.
• Access to relevant statistics and details for managing accounts.
• High value content only available to our customers.
• Online meetings and conferencing for remote customers.
• Much more.

We have performed some testing during the final stages of the first development process and have indentified some areas we beleive we could do better. Rather than release such a significant feature with some areas that warrant extra development, we have decided to take a bit longer and polish it a bit further. We welcome suggestions and feedback, please let us know.